Q: How will I know when payment has been deducted? A: Payment is automatically debited at the time of purchasing.
Q: What happens if a product is not available? A: Due to the popularity of some product exclusive we may sell out at times of an item you wish to purchase. Should additional product become available we will redisplay this on the website. Back orders will not be accepted.
Q: What are your shipping costs? A: Delivery and postage is free on all the orders. The goods will generally be delivered within 12-24 hours of acceptance of the order. Orders could not be cancelled once the goods shipped. Please check with our shipping policy for more details.
Q: I have some problems when I am processing my order, what can I do? A: Please ensure that you enter the correct billing address. The most common problems occur when customers fail to enter the full 'Billing Address'. Please also ensure that you enter the Card Holder Name correctly (as seen on the card) as this can also affect an order processing.
Q: Will I need to sign for my order on delivery? A: Yes, all deliveries must be accepted in person and signed for on delivery. If you are not in when the item arrives, the courier will leave you a card and you can ask to arrange another day for delivery.
Q: How can I track my order? A: We will email the tracking number once your product is dispatched, please check your email box frequently.
Q: How do I cancel my order? A: Please email to us within 6 hours of purchasing, you will be notified of the refund via email once successfully cancelled. Please note: we are unable to cancel an order once we have shipped it.
Q: What is your return policy? A: Please contact our Customer Service Department via email within 6 hours of purchasing, if you need to cancel your order. But please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.
Shipping Information 1. We will arrange the shipment in 12-24 hours after your order and full payment is made. But if your item is unfortunately out of stock, we will inform you immediately and hope you will choose other model, if you won't reply our email in time, your order will not be shipped out. 2. Once the order is shipped, a tracking number will be emailed to you automatically, you can check your item status then. 3. We deliver the items by using EMS and it will take 5-7 days for you to receive it. But if you need a rush delivery, you need to pay extra money for it. 4. Free shipping worldwide! 5. If you want to know more about shipping information, please contact us before you order at our web. 6. We do not accept returns, but in these three cases we re-ship the item to you without any charges and you can also keep the goods: 1. We ship the wrong item style to you 2. We ship the wrong size to you 3. We ship the wrong colors to you
Return Policy At our web your complete satisfaction is our top priority for long-term business between us, we offer the return and exchange instruction. Before you want to return goods, please contact us email to discuss the problem you are having first. Most of the time we can solve the problem by giving technical support and you needn't to send anything back.
Refunds We will gladly take back or exchange any merchandise as received with original package within 30 days of purchase (From the date products were received, Please note that our wep is not responsible for return shipping costs), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. You need to send back to us the products in original package. When we receive the products sent back intactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you. (Note: It is our quality-control professional that give a final judgment on whether the quality problems are caused by personal factors or non-resistant external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)
Return and Partial Refund Our website cannot give a full refund for non-quality problems such as: 1. "The product does not look like the ones in your picture." 2. "The product is not what Id imagine it to be." 3. "I am not satisfied with this product." In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, besides the shipping fees, we will also deduct a certain amount of handling fee based on your order total amount and give you a partial refund.
Return and full refund In 7 days (from the date products were received), if you find the products with quality problems, it can be returned and refunded. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will give you a full refund of the purchased item (shipping fee not included). (Note: It is our quality-control professional that give a final judgment on whether the quality problems are caused by personal factors or non-resistant external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)
If you want to know more about our products and service, please contact us via E-mail: email@example.com, we will help you at anytime, thank you!
How to order
An easy-to-use and secure online system is provided for customers from anywhere in the world. Simply follow the screen prompts on each page to order.
1. Choose the style and size that you want, click " Add to Cart"
2. You will go to shopping cart page. then please cilck "Continue Checkout"
3. Register /Login.
4. Click "register" button to create your account, Please fill in the correct Billing Information and Shipping Information, then click "save".
5. If you have already registered our website member, you only fill in the email address and password, then click "login" button.
6. Check your shopping detail (order style, size, price, shipping info etc), our payment is credit card online payment, click "check out" button.
7. Order Review: Please remember your order number. Click " proceed to checkout" button, then you will go to credit card online payment page, please wait.
8. Fill in your credit card number and info, click the bottom "payment" button, finish the payment.
If you are trying to checkout using credit card as your payment method but receiving an error, please go back and try again. After your payment is successful, you will receive a confirmation email from our website in 24 hours. Moreover, please feel free to contact us via e-mail at any time if you have any questions.