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Privacy Notice

We knows that you care how information about what you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting our site, you are accepting the practices described in this Privacy Notice.
What Personal Information About Customers Does our web Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at our site.

Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.
Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies" and we obtain certain types of information when your Web browser accesses our website.

E-mail Communications: 
To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.

What About Cookies?
Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

Does our site Share The Information It Receives?
We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely neccessary in order to complete your transaction and order.

How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

Which Information Can I Access?
Our web gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Information You Give Us
You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to our site. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.

Automatic Information
For security purposes our site sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.

Questions
Questions regarding our Terms & Conditions, Privacy Statement, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu.

Back

Q: How will I know when payment has been deducted?
A: Payment is automatically debited at the time of purchasing.

Q: What happens if a product is not available?
A: Due to the popularity of some product exclusive we may sell out at times of an item you wish to purchase. Should additional product become available we will redisplay this on the website. Back orders will not be accepted.

Q: What are your shipping costs?
A: Delivery and postage is free on all the orders.
The goods will generally be delivered within 12-24 hours of acceptance of the order. Orders could not be cancelled once the goods shipped. Please check with our shipping policy for more details.

Q: I have some problems when I am processing my order, what can I do?
A: Please ensure that you enter the correct billing address. The most common problems occur when customers fail to enter the full 'Billing Address'.
Please also ensure that you enter the Card Holder Name correctly (as seen on the card) as this can also affect an order processing.

Q: Will I need to sign for my order on delivery?
A: Yes, all deliveries must be accepted in person and signed for on delivery. If you are not in when the item arrives, the courier will leave you a card and you can ask to arrange another day for delivery.
 
Q: How can I track my order?
A: We will email the tracking number once your product is dispatched, please check your email box frequently.

Q: How do I cancel my order?
A: Please email to us within 6 hours of purchasing, you will be notified of the refund via email once successfully cancelled. Please note: we are unable to cancel an order once we have shipped it.

Q: What is your return policy?
A: Please contact our Customer Service Department via email within 6 hours of purchasing, if you need to cancel your order. But please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.

Shipping Information
1. We will arrange the shipment in 12-24 hours after your order and full payment is made. But if your item is unfortunately out of stock, we will inform you immediately and hope you will choose other model, if you won't reply our email in time, your order will not be shipped out.
2. Once the order is shipped, a tracking number will be emailed to you automatically, you can check your item status then.
3. We deliver the items by using EMS and it will take 5-7 days for you to receive it. But if you need a rush delivery, you need to pay extra money for it.
4. Free shipping worldwide!
5. If you want to know more about shipping information, please contact us before you order at our web.
6. We do not accept returns, but in these three cases we re-ship the item to you without any charges and you can also keep the goods:
1. We ship the wrong item style to you
2. We ship the wrong size to you
3. We ship the wrong colors to you

Return Policy
At our web your complete satisfaction is our top priority for long-term business between us, we offer the return and exchange instruction. Before you want to return goods, please contact us email to discuss the problem you are having first. Most of the time we can solve the problem by giving technical support and you needn't to send anything back.

Refunds
We will gladly take back or exchange any merchandise as received with original package within 30 days of purchase (From the date products were received, Please note that our wep is not responsible for return shipping costs), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and replaced. You need to send back to us the products in original package. When we receive the products sent back intactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you. (Note: It is our quality-control professional that give a final judgment on whether the quality problems are caused by personal factors or non-resistant external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)

Return and Partial Refund
Our website cannot give a full refund for non-quality problems such as:
1. "The product does not look like the ones in your picture."
2. "The product is not what Id imagine it to be."
3. "I am not satisfied with this product."
In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, besides the shipping fees, we will also deduct a certain amount of handling fee based on your order total amount and give you a partial refund.

Return and full refund
In 7 days (from the date products were received), if you find the products with quality problems, it can be returned and refunded. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will give you a full refund of the purchased item (shipping fee not included). (Note: It is our quality-control professional that give a final judgment on whether the quality problems are caused by personal factors or non-resistant external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)
If you want to know more about our products and service, please contact us via E-mail: topservicevip@126.com, we will help you at anytime, thank you!

How to order

An easy-to-use and secure online system is provided for customers from anywhere in the world. Simply follow the screen prompts on each page to order.

1. Choose the style and size that you want, click " Add to Cart"

2. You will go to shopping cart page. then please cilck "Continue Checkout"

3. Register /Login.

4. Click "register" button to create your account, Please fill in the correct Billing Information and Shipping Information, then click "save".

5. If you have already registered our website member, you only fill in the email address and password, then click "login" button.

6. Check your shopping detail (order style, size, price, shipping info etc), our payment is credit card online payment, click "check out" button.

7. Order Review: Please remember your order number. Click " proceed to checkout" button, then you will go to credit card online payment
page, please wait.

8. Fill in your credit card number and info, click the bottom "payment" button, finish the payment.

If you are trying to checkout using credit card as your payment method but receiving an error, please go back and try again.
After your payment is successful, you will receive a confirmation email from our website in 24 hours.
Moreover, please feel free to contact us via e-mail at any time if you have any questions.

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